Results-driven computer scientist with a passion for innovation and expertise in operating systems, networking, and databases
seeking opportunities to contribute technical excellence to a dynamic IT team
#readytowork
Work Experience
IT Support Technician October 2016 - November 2018
- Performed machine imaging, backup, restoration, and user end setups.
- Responsible for AD, VPN, and RDS.
- ServiceNow ticketing system expertise.
- Break/Fix response.
- Inbound/Outbound phone calls for submitting tickets for case reviews.
- Restored user account privileges, setup accounts.
Helpdesk Technician July 2013 - August 2015
- First point of contact for IT issues in company.
- Maintained Aspect, Active Directory, Atlassian Jira & Confluence, and
Symantec Altiris systems.
- Responsible for company machine hardware upgrades and maintenance.
- Resolved user end tickets primarily through remote assistance.
Aviation Technician March 2005 - February 2009
- Set up and operate ground support and test equipment to perform
functional flight tests of electrical and electronic systems.
- Test and troubleshoot instruments, components, and assemblies, using circuit
testers, oscilloscopes, or voltmeters.
- Install electrical and electronic components, assemblies, and systems in
aircraft, using hand tools, power tools, or soldering irons.
Education
- University Of Central Florida, Orlando, FL
BSBA Economics, December 2004
- Western Governors University, Seattle, WA
BS Accounting, March 2014
- Western Governors University, Seattle, WA
BS Information Technology, May 2016
- Rollins University, Winter Park, FL
MBA, May 2021
- Northeastern University, Seattle, WA
MS Computer Science, December 2023
Certifications
- ITILv4 Certified
- Oracle Certified Associate
- CompTIA A+, Security+, Network+ Certified
- CIW Web Professional, Database Design, Javascript Specialist, certified